Up until recently, we hadn't produced USB drivers for our products to suit the windows 64 bit platform.
A solution has now been produced, and will be provided with the next versions of our manager applications.
In the mean time, if you need to use our products on 64 bit platform, then you should download and run the .exe file attached here. This has drivers that will work in both 32 and 64 bit windows operating systems. Just run the .exe, and the correct drivers will be made available.
regards
Jamie