Choppy Video Overlay Please help!

[adelaide]

I have posted this topic in the past and for the last couple years, have not figured it out. I have called and spoke to people at Motec and they have logged in my computer, then had to get back to me after researching it. I was told to install some software and it still did not operate properly. I also have tired reinstalling II2 Pro. I know there is a fix because it worked before I reformatted my hard drive.

The problem is when I view the data in I2 Pro, the video is choppy and there is no sound. This is a big problem. If anyone can reach out to me and explain how to fix this, we would greatly appreciate it. We have a complete Motec system including, ADL3, PDM, M880, and E816. PLEASE help! Thank you.

[adrian]

If you highlight the video window (rather than the time/distance graph) is it still choppy?

[adelaide]

Yes its still choppy. With the old computer I would hi light the video window and the video played properly. I have to get this repaired. So far no one can figure this out.

[adrian]

What version of windows do you have?

Below is a link to a program called graphedt, it basically shows you which codecs are being used to play the video.

Can you please download it, run the either the 32/64bit versions depending on your PC, drag and drop the video file you are having issues with into it and then post a screen shot of the block diagram up here.

https://1drv.ms/u/s!AjCDeg6Z4lvugh-mZxBRXexxHUde

[adelaide]

OK here it is. Hopefully you can see it.

[adelaide]

Sorry, I forgot let you know I use Windows 10 64 bit.

[adrian]

How big is the video file? Is it possible for you to upload for me to test here?

You can send a link to support@motec.com.au if you prefer not to post it here.

[adelaide]

I have sent the video to the email provided Please let me know if you receive it.

[adrian]

I haven't seen anything come through, did you email the video directly or upload it to dropbox or similar?

Our email server will reject anything with attachments over 20MB.

[adelaide]

It is too large of a file. I have tried. Any other way we can do this?