Buggy i2 pro

Discussion and support for i2 Standard and i2 Pro applications

Buggy i2 pro

Postby Kevin on Sat May 17, 2014 4:27 pm

Hello,

I am having this issue where i2 pro acts weird every once in awhile. I am not sure why it is happening. I have one computer that all of the sudden a project will not load. Once this happens it will never load again, just done.

I also have another computer that the video part has stopped working. Then when I try to re-sync the database I get an error: An unexpected error occurred. Also on this same computer, when you use the hot key "T" then the track map never comes up.

I have tried to uninstall/reinstall the i2 pro with no luck with either one of the problems. I am using the most current i2 pro. Is there some kind of file that I can delete that doesn't get deleted when I do the uninstall that I am missing? I don't want to lose all of my math channels and worksheets.

Any help would be great.

Thanks

Kevin
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Re: Buggy i2 pro

Postby David Ferguson on Mon May 19, 2014 5:53 am

I have found that the project file itself can become corrupt if you experience a crash while it's open sometimes. What I have taken to doing, is make a copy of file "Project.mtcprj" found in .../Documents/Motec Projects/<name of project>/, call this "Good.Project.mtcprj". If/when you can't open the project, copy the Good version and rename it to "Project.mtcprj".

Even though my "Good Project" is a snapshot from 2011, I never seem to loose anything as the contents of the project are contained in many other files within the subdirectories.

For your dead-projects, you may be able to bring them back to life, by coping the Project.mtcprj file from another project (I think that's how I got mine working the first time).

I don't know about the video database. It sounds like you might have a corrupt file (either a video file or a data file that the video file is referencing.

Regarding the track map window. Does the View menu show "T" as the shortcut for the Track Window?
Last edited by David Ferguson on Wed May 27, 2015 10:11 am, edited 1 time in total.
David Ferguson
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Re: Buggy i2 pro

Postby TEDean on Tue May 26, 2015 3:36 pm

I too have issues with the hotkey "T". Hitting it does not bring up the track window. What am I missing here?
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Re: Buggy i2 pro

Postby adrian on Tue May 26, 2015 5:31 pm

Do you have a multi monitor setup or a laptop that you plug into a screen? If so does this only happen after you have disconnected from the screen? Try going to View|Reset Dock Windows and see if it fixes the issue.
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Re: Buggy i2 pro

Postby Kevin on Thu Jun 18, 2015 7:08 am

Do you have a multi monitor setup or a laptop that you plug into a screen? If so does this only happen after you have disconnected from the screen? Try going to View|Reset Dock Windows and see if it fixes the issue.


Adrian, Thanks that worked great for the track map.
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