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Audio quality

PostPosted: Mon May 21, 2018 6:36 pm
by David l
Hi
I have two V2 cameras and the audio quality is not good, is there any updates or patches available?

Dave

Re: Audio quality

PostPosted: Tue May 22, 2018 9:23 am
by David Ferguson
Is the problem wind noise, audio level (too quiet, or too loud/distorted), or something else? Can you post a sample video somewhere (vimeo, youtube, dropbox, google drive, etc) that demonstrates the problem.

Re: Audio quality

PostPosted: Wed May 23, 2018 11:56 pm
by David l
Hi
The original issue was low volume , they got sent back to check cameras, now they are still low volume and lots more wind noise?

David

Re: Audio quality

PostPosted: Thu May 24, 2018 1:39 pm
by adrian
Hi David,

Are you able to send me a video showing the issue? Other than the video files there are 3 files created on the SD card by the camera, a log file, a version file and a parameter file. Can you send them to me too please.

You can send these to support@motec.com.au You will need to use a cloud/transfer service such as dropbox or wetransfer to send the video.

Adrian