M1 Tune - Error 1721 - Solved

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M1 Tune - Error 1721 - Solved

Postby karel021 on Thu Apr 04, 2019 5:50 am

Hey guys any fix to this yet ?

iv been running older version of the m1 on my home computer and now that i choose to upgrade it, it wont install.

so this time it happend during an version upgrade.
Last edited by karel021 on Fri Apr 12, 2019 5:03 pm, edited 1 time in total.
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Re: M1 Tune - Error 1721

Postby Stephen Dean on Thu Apr 04, 2019 11:52 am

Hi Karel,

Can you post some more details on this error and some screen shots thanks.
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Re: M1 Tune - Error 1721

Postby karel021 on Fri Apr 05, 2019 9:34 pm

Hey this is what i get.

i have had this issue before, one year ago when i tried to install in on my other home pc.

motec-error.jpg
motec-error.jpg (39.87 KiB) Viewed 14641 times


it at the final stage of installation.
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Re: M1 Tune - Error 1721

Postby David Ferguson on Sat Apr 06, 2019 2:24 am

Have you tried "Run as Administrator"?
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Re: M1 Tune - Error 1721

Postby karel021 on Sun Apr 07, 2019 9:41 am

David Ferguson wrote:Have you tried "Run as Administrator"?



yeep no difference.
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Re: M1 Tune - Error 1721

Postby Stephen Dean on Mon Apr 08, 2019 10:35 am

Hi,

Can you verify that these two directory structures are in place and that they both contain two files called MoTeC.Archiver.dll and MoTeC.Extract.exe

C:\Program Files\MoTeC\Archiver\1.0

C:\Program Files (x86)\MoTeC\Archiver\1.0
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Re: M1 Tune - Error 1721

Postby Stephen Dean on Mon Apr 08, 2019 11:32 am

Hi,

It appears to be an issue related to the Swedish language version of Windows, where the directory path is truncated to C:\Program in the registry, and the installer is unable to find the required files to continue the install.

Unfortunately we can't control this at our level as it is being done by Windows.

This is covered in this forum post;

https://www.motec.com.au/forum/viewtopic.php?f=66&t=3000
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Re: M1 Tune - Error 1721

Postby karel021 on Wed Apr 10, 2019 8:50 am

Epic that worked well !! super thanks :)
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Re: M1 Tune - Error 1721 - Solved

Postby karel021 on Thu Feb 01, 2024 10:06 am

Hi Stephen i see that the solution thread is gone.

could you post the string that solved the issue here?

everytime im updating m1 to new version i get this issue.
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Re: M1 Tune - Error 1721 - Solved

Postby Stephen Dean on Thu Feb 01, 2024 10:14 am

I'm not sure what happened to the thread with the solution. We migrated servers a couple of weeks ago and it looks like not everything has come across.
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