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M1 Tune unable to retrieve datalog

PostPosted: Mon Aug 08, 2016 7:08 am
by bing
I have a M1 Tune Beta 1.4.0.136 installed on new laptop.
I am not able to retrieve logged data.
Software will tune and open ecu.

Thanks,

Brian

Re: M1 Tune unable to retrieve datalog

PostPosted: Mon Aug 08, 2016 9:42 am
by Stephen Dean
Hi Brian,

What errors are you receiving when you try and retrieve the logging? What Package are you using?

Re: M1 Tune unable to retrieve datalog

PostPosted: Tue Aug 09, 2016 9:59 am
by bing
When it get to Retrieving Logged data it just stop. I had same issue with Standard GPR-FT-86 package and one custom package made for 2008 Honda Civic from one of the dealer.

Thanks,

Re: M1 Tune unable to retrieve datalog

PostPosted: Tue Aug 09, 2016 10:59 am
by Stephen Dean
Hi Bing,

Is there logging to be retrieved? Can you have a look at the Logging status channels as below.

Logging.PNG
Logging.PNG (9.47 KiB) Viewed 13300 times


If the Used value is 0%, then you will get the same error as you are showing.

Re: M1 Tune unable to retrieve datalog

PostPosted: Tue Aug 09, 2016 1:55 pm
by bing
I have 84% used..

Re: M1 Tune unable to retrieve datalog

PostPosted: Tue Aug 09, 2016 2:25 pm
by Stephen Dean
Have you ever been able to download the data? With the directory that you are saving the data to, do you have the correct access to it to be able to write the files?

Re: M1 Tune unable to retrieve datalog

PostPosted: Wed Aug 10, 2016 2:46 am
by bing
Problem solve, it was the logged data image folder in different location.
Thanks for the help.

Brian