Video problem

[marksdoran]

Good to know -- thanks, Stephen! Happy to do scenario testing if you need something checked.

In case it helps, here's the info on the card that I have in the system experiencing the problem and the associated driver version (...which is latest qualified right from the NVidia site).

[djangopass]

Any news?

[djangopass]

Hi,

We are in the process of sourcing some of these video cards so that we can test for this issue and find a resolution to it, it appears to be related to a narrow set of video cards in Windows 10.

Hi,

did you have chance to do some tests? What it is strange is that I deinstalled and reinstalled Motec and for some minutes the video worked again, even if the program was freezing continuosly when I tried to unlock the video to synchronied it with the data, but at the end it stopped to work again and now I see the same issue.
Thanks

[FloW_89]

after one year...any news? i have the exact same problem. what did the devs find out since last problem report?

[adrian]

My apologies there hasn't been any update on this, it is proving much harder to replicate than we expected.

All of the machines we have here with that series of graphics card also have integrated graphics so video just plays fine in i2. No amount of trying to force i2 to only use the external card works either. It just defaults back to integrated graphics and works fine.

In the next week or so I will have a machine with no integrated graphics which I can test on. As long as I can replicate the problem on that machine we should be able to workout what is actually causing the problem and fix it.

[marksdoran]

Thanks for the update, Adrian, much appreciated. This is still an issue for me so I'm glad to hear that it's getting some attention. If you need any test scenarios run or anything like that which might help, I'm happy to volunteer.

Regarding your comment about integrated graphics, the machine that's giving me the issues does have CPU graphics and an NVidia PCIe add-in card (1080Ti). This is a desktop machine rather than a laptop though so I plug a monitor in on the add-in card edge connector. Sounds like you might be testing on laptops for the most part so far??

[adrian]

I have tried on both laptops and PCs with the same result, video just plays fine.

One test you can do that would help is if you can open i2 and try to play some video. Then open Task Manager (hit CTRL+SHIFT+ESC) and have a look at the "GPU Engine" column for i2. It will tell you which GPU it is using, can you let me know which one?

[marksdoran]

No problem!

What I see in the task manager is "GPU 0 - Legacy overlay".

I did the same thing by selecting properties for the video component. In there if I highlight the video file and look at the preview window and then hit the play button there, then the video and audio play just fine (only teenie tiny of course!) and at that point the task manager reports "GPU - 3D"

Not sure it matters but just in case, same results for both are the same if I set i2pro to full screen and have the task manager "always on top" and then play the video in the component directly and via the file preview.

[marksdoran]

OK, since you got me thinking about it here's a little more information that might help.

Normally I don't have a monitor plugged into the integrated graphics. That's the regimen for the above results.

In that scenario, the device manager only shows one display adpater -- the 1080Ti that has the 4k monitor connection I'm using as a primary screen.

I just now plugged in a second monitor (1920x1200, don't have a second 4k unit handy so it's possible that may be a factor(?), but see below). So now I have two display adapters listed in the Windows device manager -- the Kaby Lake HD Graphics 630 and the 1080Ti. These are listed in that order (so GPU0 and GPU1 respectively maybe??).

If I put i2pro up on the 4k display connected to the 1080Ti, the video does not show (audio is fine as before, just no images) and task manager says "GPU1 - legacy overlay" for graphics engine.

If I put i2pro up on the 1920x1200 display connected to the integrated graphics then the video plays just fine, audio and images as you'd expect, and task manager says "GPU0 - 3D" for the graphics engine.

To round out the testing, I then remove the connection from the 1080Ti and plugged the onboard graphics via displayport to the 4k display. In this situation i2pro shows the video just fine as well (audio/images no problem) and the task manager shows "GPU0 - 3D".

Hope that helps maybe!

[adrian]

Perfect, thank you for testing that, it certainly looks like the issue is directly related to the 1080Ti.

I have a 2070 card that I'll be testing with so hopefully it will give me the same result and we can work out whats going wrong.